+61 482 082 642
Family owned and caring for NSW pets since 1989 1800 636 797 Available 7 days
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A child sharing a quiet moment with a much-loved cat

Compassionate pet aftercare since 1989

A gentle farewell for a lifetime of love

Individual pet cremation, respectful collection and the reassurance of bringing your beloved companion home.

How can we help? Available 7 days1800 636 797
100% individual cremation Australian family owned Caring door-to-door service

We care because you doUnderstanding support through every step

35+years caring for familiesYour pet onlyIndividual cremation guaranteeDoor to doorHome or veterinary collectionAvailable 7 daysHere when you need us
A family sharing a loving moment with their dogA dignified and fitting farewell

Care when words are difficult

Your best friend deserves to come home

The loss of a pet can feel overwhelming. You do not have to navigate the next steps alone.

Pets at Peace collects your companion from home or your veterinarian with care and dignity, provides an individual cremation at its privately owned crematorium, then returns their ashes in the memorial you choose.

  • One pet at a timeYour companion is individually cremated, with a 100% ashes-only guarantee.
  • Quiet, personal careCollection and return can be arranged through your home or vet.
  • Prompt returnAshes are generally returned within 2–5 working days.
See how the service works

A simple, supported process

We will guide you through each step

There is no need to know exactly what to ask. Start with a call or a short care request and the team will gently explain the options.

01

Speak with our team

Tell us what has happened, where your pet is and anything you need help deciding.

02

Respectful collection

Your pet is collected from your home or veterinary clinic with dignity and care.

03

Individual cremation

One pet is cared for at a time in the privately owned, purpose-built crematorium.

04

Bringing them home

Your pet's ashes are returned in your selected urn, box or scattertube.

A person and their dog together at sunset

The promise that matters most

Your pet. Your memories. Their ashes only

The Pets at Peace crematoria were purpose-built for individual pet cremation. Only one companion can be cremated at a time, giving families the reassurance they deserve.

Read common questions

A resting place that feels right

Choose a beautiful way to remember them

Every family remembers differently. Select a handcrafted urn, timber keepsake box, metal urn or scattertube—or ask the team to help you decide.

White handcrafted stoneware pet urn

Handcrafted stoneware urnAustralian-made, with a personalised plaqueFrom $475

Natural earthen handcrafted pet urn

Natural earthen urnA warm, understated resting placeFrom $475

Polished timber pet memorial photo box

Polished timber photo boxA keepsake box for a photo and special mementosFrom $495

Pewter pet urn with gold paw prints

Pewter metal urnFinished with gold paw prints and a name plaqueFrom $575

Displayed cremation package prices are based on the current Pets at Peace website and may vary in country areas. After-hours collection fees may apply.

A family story born from love

Created after one heartbreaking goodbye

When retired NSW Ambulance paramedic Craig Mitchell lost his little dog and best friend, Suzie, he wanted the certainty of keeping her ashes with him forever.

After discovering that individual pet cremation was not available, Craig commissioned Australia's first dedicated pet crematorium for the individual cremation of pets in 1989.

“Every member of our team understands the heartbreak of losing a beloved pet. That experience shapes the care we give every family.”

Why families choose Pets at Peace

  • Australian owned and family operated
  • Trusted by the NSW Police Force Dog Unit
  • Privately owned and operated crematorium
  • Compassionate staff with lived experience
  • Extensive service coverage across NSW
Talk with someone who understands
“
You made a horrible situation much easier, and now she is at peace and back home with us where she belongs. From the first phone call, everything was handled with great care and empathy.

Melanie ChamberlainIn memory of Blondie

Helpful answers, clearly explained

Questions families often ask

Making arrangements can feel unfamiliar. These answers explain the care process and the assurances that matter most.

Prefer to talk?1800 636 797

How do I know the ashes returned are my pet's?

Pets at Peace provides individual cremation. The purpose-built crematoria can cremate only one pet at a time, allowing the team to guarantee that the ashes returned are your pet's ashes only.

Can you collect my pet from home or from my vet?

Yes. The door-to-door service includes respectful collection from your home or veterinary clinic, followed by individual cremation and return to your home or vet.

How long does the process usually take?

Ashes are generally returned in your chosen urn, scattertube or timber box within 2–5 working days. Timing may vary in country areas.

Can a personal item go with my pet?

Small items such as a photograph, collar or favourite toy can be accepted. The team recommends keeping especially treasured or irreplaceable items with you at home.

Which areas do you care for?

The team serves many parts of New South Wales, including Sydney, Illawarra, Southern Highlands, Goulburn, Blue Mountains, Newcastle and the Central Coast.

Start wherever you are

Tell us what you need in a few gentle steps

You do not need to write a long message or know which memorial is right. Share only the essentials and the team can guide you from there.

  • Takes about two minutes
  • Your answers stay in place as you move back
  • No obligation and no payment online

If your pet has passed and you need urgent guidanceCall 1800 636 797

1How we can help2Your pet3Your details

A gentle first step

How can we support you today?

Choose the closest option. You do not need to have every detail worked out.

Your situation